This page is an electronic record, it is generated by a. Computer system and as such it does not require any digital or physical signature to make terms under this policy binding. It is an electric record in terms of the IT act (Information Technology Act, 2000) and rules under the IT act as applicable and the provisions applicable to electronic records in various regulations as amended by the Information Technology Act, 2000.
koolmal.com promises to never sell or rent any of your shared personal information with any third parties for their marketing or other purposes without your prior expressed consent. We might reveal information about statics of our Website from time to time. This information may include the number of visitors, analytics and type of goods & services purchased from us, etc. Customer’s trust and confidence on the Website is always our highest priority.
Information collected by koolmal.com
As you use our Website, we utilize some of your personal information. We collect your personal information with a view to:
? Improve, record, facilitate and support your participation in the actions that you perform on Website,
? Track your personal preferences, in order to provide you with a customized Website user experience,
? Notify you regarding any policies updates, information and new activities/features and other related functions provided by koolmal.com,
? Keep you updated about the latest content available on the Website,
? Any Vouchers, special offers, festive promotions and other products and services of koolmal.com,
? Assist you with any technical support or customer support issues,
? After your visit to follow up,
? Further support your relationship & experience with koolmal.com,
? Prevent scams, fraud and any unlawful practise.
For these purposes, we are only collecting such personal information that we consider useful & relevant to understand you and your interests.
Generally, you do not have to provide any personal information to visit the website while during this time you remain anonymous and as such we can not identify you. We can only identify user once they sign off to koolmal.com and login to our platform. As you provide your personal information, you will not be using the Website anonymously. In order to access all the services from the Website, you would have to register yourself with an online registration form for the first time. In this form, you may be required to provide us your name, date of birth, contact number, email id, user id, password, physical address information, billing details, bank account details and other personal information as indicated on the form of the Website. However, there will be two types of field: optional & mandatory. You always have the power & choice to not provide any asked information by neglecting the use of some particular services or feature on the Website. You may provide us with your registered user ID for koolmal.com. Based on your behaviour and activities on the Website, we may automatically track certain pattern & information about you. Purpose of collecting this information is to analyze market trends, needs, manage the Website, track a user’s movements and gather broad demographic information with a view to better understand, protect and serve our website users. All this collected information is collected and analyzed on an aggregated basis. Such collected information may also include the URL that you just got redirected from (whether this URL is on our website or not), which URL you will next go to (whether this URL is on our website or not), your computer system & browser information, and your public & private IP address.
To help analyze & improve our web page flow, to measure the effectiveness of promotion campaigns and to gain your trust & provide safety, we use a tool called cookies.
Cookies are nothing but small files which can help us identify your computer as a unique user as you visit different pages of our website. Cookies are stored on your device’s storage by your internet browser. There are certains functionalities which are only available if user allows the use of “Cookie”. Cookies can also help user experience by not very often asking for a password during your session. With cookies we can provide you with the right content that meets your specific interests. Mostly, we use session cookies, session cookies are automatically deleted from the user’s machine as soon as he ends a session. User always has a choice to decline our cookies for any reason, however that might cause some restrictions to the functionality of the Website.
As you choose to sell or buy any product/service on the Website, we will collect information about all buying and selling for the record.
If you are a seller on the Website, we would need some additional information, such as your billing address, Bank details, other payment instrument details and tracking information from money orders and cheques.
If a user chooses to post messages on our chat rooms, message boards, any other communication areas or leave feedback for other users, we would be obliged to retain all this information as a necessity to resolve any dispute, offer customer support and troubleshoot problems under the permission of law.
In case if any personal correspondence is sent to us by user, such as in email or letter, or if it’s sent by other users or third parties about user’s activities or posting on the Website, we will collect such information in a specific allocation to user.
If a user registers for the koolmal.com on another site or use another site which is providing services to koolmal.com or a site which supports your activities on the Website, we might receive your personal information and your transaction history from them.
User Device Information
In order to provide you with the right content in the right appearance, we might use some information about device that your use.
Attributes of device: We might collect device attributes such as device operating system, hardware details, software versions, device battery level, device signal strength, available storage space on the device, device browser type, device apps, file names, file types, and installed plugins.
Device operations: information about device operations and behaviours performed on user’s device, behaviours such as whether the window is on foreground or background, or movements of mouse (to make sure that the user is human and not a bot).
Device unique Identifiers: unique identifiers such as device IDs and other identifiers, such as identifiers from apps being used or accounts that are being used by user.
Device signals: Information about nearby Wi-Fi access points, Bluetooth signals etc.
Information about device settings: information that a user allows us to receive through device settings (turned off or on), such as access to your GPS location, opening camera or accessing photos.
Networks and connections: network information such as the name of user’s mobile operator or internet service provider, user’s language, user’s time zone, user’s mobile phone number, the user’s IP address and internet connection speed.
At koolmal.com, we use your personal information only to facilitate the services that you request. We do not rate, trade, sell or exchange any user’s personally-identifying information to anyone. We may provide our under contract affiliates and service providers (i.e. customer care, data analytics, etc.) your personal information in order to support the operations of the Website and to support our services. To a certain extent, we use your personal information to market products or services to you, however we will provide you the ability to choose and opt-out of such uses. We only use your personal information to: resolve any disputes; troubleshoot issues; help promote safe trading; collect fees; measure consumer interest in the services being provided by us, inform users about our online and offline offers, our products, our services, and updates; customize user experience; detect and protect us against any flaws, gaps, frauds and other criminal activity; enforce our User Agreement and to improve the user experience in general to make it comparable to any other e-commerce platforms; and as otherwise described to users at the time of collection. In our efforts to continually grow & improve our offered products and services, we may collect and analyze demographic, profile and usage behaviour data about our users’ activity on our Website.
When any user lists a classified advertisement, and the advertisement receives an expression of interest by the other interested user, the interested user will be provided with the contact information of the user who listed the advertisement as provided in their user’s registration form.
If you are under the age of 18, you cannot buy or sell any items on the Website. Use of koolmal.com is allowed only to persons who can form a legally binding contract as per the Indian Contract Act, 1872. If you still wish to sell or purchase an item on the Website, such purchases or sale should be made by your legal guardian or parents who have registered as users of the Website.
We will always verify your identity before granting you access or making changes to your personally identifying information to protect your privacy and security. If you have registered your profile on koolmal.com, your registered user ID and Password are required in order to access or modify your profile information.
When you place an order or access your account information, we offer the use of a secured server. The secure server software (SSL) encrypts all the information you put in before it is sent to us. Once your information is in our possession we adhere to strict security guidelines in compliance with the Indian Information Technology Act, 2000, by protecting it against any unauthorized access.
According to Information Technology Act, 2000 and rules bound there under, the name or contact details of the Grievance Officer are published on the Website in the User Agreement.